ViewPlus Technologies Support Portal

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Columbia, Delta (3)

Articles relating to the Columbia embosser

Error code 50007

Light Braille Dots on One Side of the Paper

Using an Embosser Which Does Not Appear in the List in Duxbury.
Drivers (10)

Knowledgebase articles for the drivers supporting all VP Embossers.

Configuring Legacy Print Settings

How can I emboss from a Mac?

How do I both ink and emboss the braille cells?

How do I print from MegaDots?

How to I setup a print queue that always prints to file?
EmPrint SpotDot (7)

Knowledgebase articles for the EmPrint and the EmPrint SpotDot embossers.

Adjusting the ink dry time

Approved ink cartridges for the VP SpotDot.

Emprint/Spotdot: Updating the firmware

How to clean the encoder strip on an EmPrint SpotDot

Replacing the ink cartridge in the VP SpotDot
FAQ (19)

The most common questions regarding the installation and use of ViewPlus products.

Columbia/Delta: The printer just makes a beep

How do I "Print To File"?

How do I contact Support?

How do I find my printer error code?

How do I find my Tiger Software Suite license number?
Iveo (11)

Knowledge Base articles for Iveo software and hardware.

Calibrating an IVEO Touchpad.

Can I share my IVEO files with other users?

Disabling beep on touch.

Getting started with IVEO 2.0

How do I install a new IVEO Touchpad?
Network Printing (2)

How to print to VP embossers across a network

How do I install a printer over the network?

How to add a TigerBox print queue to Windows
Packing and Unpacking instructions. (6)

Instructions for packing and unpacking VP Embossers.

VP Cub Jr, VP Cub, and VP Max Packing Instructions

VP EmBraille Packing Instructions

VP EmPrint and VP SpotDot Packing Instructions

VP InkConnect Packing Instructions

VP Premier and VP Elite Packing Instructions
Premier 80, Premier 100, Elite 150, & Elite 200 (7)

Knowledgebase articles for Premier and Elite series embossers.

Cleaning Elite and Premier Sensors

Ink Emboss Alignment for a Premiere or Elite Embosser

InkConnect only prints on the left, or right, half of the page.

Load a custom braille table on to a VP Elite or VP Premier embosser

Printing a test page on a Premiere/Elite
Third Party Software (6)

Third Party Software

Cannot set Tiger Interpoint Setting

Duxbury graphics not printed correctly

How do I print from GoodFeel with a ViewPlus Embosser?

How to set up your embosser in Duxbury

Problems embossing documents in Duxbury 12.5
Tiger Software Suite (38)

FAQs, guides, and troubleshooting instructions for Tiger software Suite.

Creating braille and ink labels.

Creating interline text.

Creating Overprint text.

Getting started with Tiger Software Suite 5 (TSS 5).

Graphics are lost when translating a Word document
Tiger Translator (9)

Knowledgebase articles for Tiger Translator

How to Select your Braille Language

How to set your Braille language options in ViewPlus Translator

How to use ViewPlus Translator

No Braille Dots in the Application after Translating with ViewPlus Translator

There are no Braille dots after translation
Tips and Tricks (2)

Information that may be of interest to translators and other users of ViewPlus software and hardware.

Magic Colors and ViewPlus Embossers.

Where to find outline and reference maps of the U.S. and states.
Troubleshooting (3)

General information about how to debug issues with your ViewPlus product.

Embosser fails to power up

How to check the printer error code for a ViewPlus embosser

Microsoft Word Unable to Print forms Over 22 Inches
VP Cub Jr., VP Cub, & VP Max (5)

Knowledgebase articles for the VP Cub Jr., Cub, and Max embossers.

Cleaning Sensors in the ViewPlus Cub and Max Embossers

Cub/Max: How to Update Firmware.

Desktop driver continually tells me to restart on computer startup

Embossing 2 Sided (Interpoint) on a ViewPlus Desktop embosser

When I power on my embosser I get a warning light and an error tone every few seconds
VP EmBraille (4)

Knowledgebase articles for the VP EmBraille.

Embosser Fails to Power Up.

Embraille: New Paper Guide and Firmware Introduced in January 2016

Setting up Embraille with Duxbury System's Purky Duck.

Updating the firmware for the ViewPlus Embraille Embosser.
VP EmFuse (6)

Knowledgebase articles for the ViewPlus EmFuse.

Emfuse prints correctly, but embosses in the wrong orientation.

Emfuse: Updating Firmware

Extra blank pages are produced under certain circumstances

Improving Toner Life Expectency

Tiger Designer is unable to open my files for the EmFuse
WiFi Printing (1)

Embossong through a TigerBox, GoBraille, or Pixie

How to set up your WiFi device

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