Frequently Asked Question

Cause:

This issue appears to arise when the driver is downloaded from the web and the user chooses “Run” rather than “Save”. Choosing the “Run” option creates a condition wherein, the file is stored in the internet temporary directory located at C:\Users\\AppData\Local\Temp.
Given that the driver requires a restart, a task is created in task scheduler to resume the remainder of the installation of the ViewPlus Desktop Driver as the system caches it as a temporary file.

Users should choose “Save” rather than “Run” when downloading and installing drivers.

Resolution:

1. Open Task scheduler in Control Panel > Administrative tools. 
2. Select Task Scheduler Library in the left pane. You will see entries present as scheduled tasks. 
3. Locate the task that has a GUID ID such as {0A7648A8-907B-44C9-9C00-E22B8190E7E4}. The trigger will state “At logon of any user”. 
4. In the lower pane, select the “actions” tab. Select each GUID ID until you see the path present for the ViewPlus Driver.
5. Once that has been located, delete the event in Task Scheduler. Restart your computer.
6. Once restarted, verify that the ViewPlus Desktop driver is present in Control Panel > Programs and Features.