Frequently Asked Question

How do I contact Support?
Last Updated 9 years ago

There are multiple ways to contact ViewPlus Support but the majority of our support is done online through the ticket system. 

Web: Open a ticket directly through the ticket system by visiting the website: Open a ticket. 
Email: Email support(at) with a description of your issue to automatically generate a ticket.
Phone: 1(541) 754-4002 or toll free at 1(866) 836-2184 
Live phone support is available from approximately 8:00 A.M. to 5:00 PM PST Monday to Friday excluding most holidays.

Please provide a detailed description of your issue, and as many relevant facts as possible.
Also the Printer model, the serial number, firmware version, and driver versions are helpful.
This information is available in the Service tab of your ViewPlus Printer properties.

Printer Properties, Service tab

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