Frequently Asked Question

Why does my embosser emboss documents the wrong orientation when embossing from Word?
Last Updated 9 years ago

When embossing from Office 2007, 2010, or 2013 with 11.5 x 11 inch paper, the orientation or your document may change unexpectedly. This is due to Microsoft Word not allowing a paper size to be wider than it is long and also remain in portrait orientation.

To correct the issue you must make a custom paper size of 11x11 inches.

  • Right-click your printer driver and go to Printing Preferences.
  • In the printing preferences window go to the Paper/Media tab
  • Click on the Advanced... button.
  • Click Add Custom Form...
  • Fill as below.  The custom form name is not crucial, as long as you can remember which form to choose in the next step.
  • Click OK and OK again.
  • Choose your new custom form and click OK again.

Once you have your custom paper size made you can then go into the Tiger menu in Word and go to the Formatter Settings. You can also get to the Formatter Settings by the keyboard shortcut Alt + X + G + F.

In Formatter Settings click Document Settings.

For Max Embossers: Set your desired margins but subtract 0.5 inches from the left margin.
For Elite and Premier Embossers: Set your desired margins but subtract 0.5 inches from the right margin. Note: If you have carriage 1 selected as your primary carriage (paper exits the embosser with dots facing down) you will need to subtract 0.5 inches from the left margin instead of the right margin. To change your primary carriage please click here to view our FAQ article on the topic.

This will compensate for the 0.5 inch smaller custom paper size and center your print on 11.5 x 11 inch paper.


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